Protecting your privacy is very important to us.
We will not sell your information. We do share it with carefully chosen service providers which help us to process payments securely, operate our website and manage our email list. While no method of internet data transmission and storage is completely secure, we will do our best to make sure your personal information is not misused.
When you place an order online, you give us certain personal information. We use this information to complete your order and arrange to have it delivered to you. For example, we use your name and shipping address to send you your order. Your billing address and credit card number are used to arrange payment for your order. Your email address and/or phone number is used if we have a question about your order, to keep you informed of when your order is filled, and to provide tracking information.
Additionally, when you visit our website, some information is collected from your device using cookies and other technology. Examples of this would be your IP address, the version of your web browser, your time zone, and how you interact with the site. This device information is used to load the site accurately, for fraud prevention and to help us learn how people are using our site and how we can improve it. For example, if several people search for something unsuccessfully, it can let us know so that we have an opportunity to adjust.
Sharing Your Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:
We use Shopify to process our payments and operate our website. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Do not track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Retention of Information
When you place an order with us, we keep your order and contact information in our files for convenience in case of questions or in case a refund is necessary. Your credit card information is stored securely in the Shopify system, but not directly in our records. (All refunds must be made to the original payment method used).
Customers living in Europe or California have extra privacy protections and choices about information we retain. We believe that everyone should be able to have these protections. If you would like to correct, update or erase your information, please contact us in writing through the contact information below.
The Tea Cozy is located in the USA. Shopify is based in Canada. Please be aware that your information may be transferred outside of your own country or region for processing.
Making a purchase from us does not add your email to our shop mailing list. If you wish to receive occasional emails from us with shop news and special offers, you may sign up directly in the box at the bottom of any website page or check the box to receive updates when you make a purchase. If you wish to change your mind, you may unsubscribe at any time using the link at the bottom of any email.
We use Mailchimp to distribute our emails. Only your email address is shared with them. You can read more about how Mailchimp uses your Personal Information here: https://mailchimp.com/legal/privacy/
Not Intended for Minors
Our website is not intended for use by individuals under the age of 18. We do not intentionally collect information from children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us as described below to request deletion.
Third Party Links
Changes to Policy
For more information about our privacy practices or if you have questions, please contact us in writing using the details provided below.
Please put "PRIVACY" in the subject heading.
Mail: The Tea Cozy Yarn Shop
5816 - 24th Ave. N.W.
Seattle, WA 98107